Bioethanol Fireplaces FAQ

Before purchasing your first new biofuel fireplace there are a number of questions you might have. We have tried to answer as many of these as possible below. If you have any more questions, just contact our friendly, helpful staff.

A short video answering the most frequently asked questions about our bioethanol fireplaces.

  • 1: Do biofires give off real heat?
  • 2: Do I need a chimney for a bioethanol fire?
  • 3: Are your bioethanol fireplaces safe?
  • 4: How long does bioethanol fuel last?

The 3 Most Frequently Asked Questions!

Q. How long does bioethanol fuel last?

On average, a litre of our bioethanol will last between 3 and 4 hours. The exact time varies according to how fully open you have the opening of the steel fuel box. When opened fully, fuel will be used at a faster rate than when it is only half opened. Also, larger bio fires (with larger steel fuel boxes) will burn the biofuel at a faster rate than smaller bioethanol fireplaces, whilst others with a smaller opening may burn for longer. If used outdoors, then any wind will make the fuel burn faster and so shorten the total burn time.

Q. Do bioethanol fireplaces give off real heat?

Yes. Absolutely.  Whilst our bioethanol fireplaces are not intended to replace your main heating, e.g. central heating, they will make a perfect additional heating source when you would like to creat a more gentle atmosphere, with that real flame cosy feeling.  The actual amount of heat output from our bioethanol fireplaces depends on a number of factors (room size, presence of drafts etc), but typically they will give off 2kw. For easy comparison, this is the equivalent of an electric heater on medium setting, or an increase in room temperature of 3 to 4 degrees.  We're still working a way of measuring how much more cosy one of our bioethanol fireplaces will make any room! 

Q. Do I need a chimney for a bioethanol fire?

No.  You dont need to have a chimney as our bioethanol fireplaces are smokeless. This is why we sell so many biofires to people in flats, as well as houses, conservatories etc.  If you do have a chimney, then of course you can still use a bioethanol fireplace too, and it doesnt matter if the chimney is blocked or open.  If it's open, then of course some of the heat from the bioethanol fireplace will be lost throught the chimney. If the chimney is closed/blocked then the heat will be retained in the room. 

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Delivery FAQ's

Q. Do you deliver to Northern Ireland?

Yes! Very often too. Over the last few years, Northern Ireland has become a very popular destination for our Bioethanol fireplaces.  So we're pleased to say that we frequently deliver direct. As the shipping charges vary somewhat, depending on which biofire you are interested in, we just ask you to email us at support@imaginfires.com stating the model you are interested in, and if any accessories (fuel or pebbles) are required and we will get straight back to you with a quote for the delivery.   

Q. What if I change my mind?

We all do from time to time....so its easy with imaginfires.co.uk. If you've received a bioethanol fireplace that you've changed your mind about for any reason, and it is within 7 days of receiving the item, its unused, and in all original packaging, we will of course accept it back. We will simply make an administration and collection charge of £14.99, which we deduct from any remaining balance due to you. The refund usually occurs within 3 days of receiving the item back at our warehouse.  (For deliveries made to Northern Ireland, Eire, UK Islands or the Borders, this administration and collection charge may be higher. Contact us for full details)

Q. What if I need a weekend or guaranteed delivery time?

Sorry but we are currently unable to offer any weekend deliveries. For weekday deliveries, once your order ships, you will receive an email or text message from one of our couriers, with a planned 1 hour delivery slot. It will also explain how to change this time if not suitable for you. If you are not available when the couriers deliver, they will leave a card for you to re-arrange directly with them.  

 

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General Use FAQ's

Q. Can I move my bioethanol fireplace?

Since many of our bioethanol fireplaces require absolutely no installation, these can easily move to different rooms or different locations. You can experiment as many times as you like. They are not fixed to one location!. Whichever room you decide to locate the bioethanol fire, please ensure that the room is well ventilated. This means not putting the biofire in an air sealed room, but in rooms that have some natural circulation. Never move the biofuel fireplace whilst lit or with any biofuel inside the burner box. Always ensure that the unit has cooled completely before moving it. Allow at least 30 minutes for the stainless steel fuel box to cool.

Q. Where can I use my bioethanol fireplace?

For our wall mounted bio fires, just like any fire, you need sufficient wall space with no flammable materials such as soft fabrics, curtains etc within at least a metre. The free standing bio fires can be used indoors and outdoors but please be mindful that any strong winds will blow the flame in random directions. Also bear in mind that the bio fire is a real flame, so it needs to be positioned in a place where it will not be knocked over. Knocking the bioethanol fire over is extremely dangerous since it is a real flame. Always ensure that the free standing fires are placed on a smooth, even, flat surface. NEVER move the biofuel fireplace whilst lit or with any biofuel inside the fuel box. Always ensure that the unit has cooled completely before moving it. Always ensure that any room you choose to use the bio fire in is well ventilated.

Q. Can I put my TV above a bioethanol fireplace?

As there is no smoke given off by our bioethanol fires, you don't need to worry about smoke damage to your TV. Nevertheless, we recommend that you only place a TV above a bio ethanol fireplace that has a closed top, such as our extremely popular wall mounted MARLOW

We recommend a minimum of 15cm between the top of the fire and the bottom of the TV.

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Performance FAQ's

Q. How long does bioethanol fuel burn for?

Typically, a litre of biofuel will burn for around 3 hours or more. The time varies according to how fully open you have the opening of the steel fuel box. When opened fully, fuel will be used at a faster rate than when it is only half opened. Also, larger bio fires (with larger steel fuel boxes) will burn the biofuel at a faster rate than smaller bioethanol fireplaces, whilst others with a smaller opening may burn for longer. If used outdoors, then any wind will make the fuel burn faster and so shorten the total burn time.

Q. How much heat will my Imagin biofuel fireplace generate?

This really depends on few points.....The first one is the situation in which you are using the biofuel fireplace. For example, using a biofuel fireplace outside where there may be wind, will use the fuel more quickly than indoors where there is no wind. If using indoors, our fires will warm a room as a secondary heat source. This means, that whereas it wouldn't be sufficient in extremely cold winter temperatures, it would be very effective in most typical autumn and winter days. The way that our customers typically use the biofuel fireplaces varies a lot, but for example, everyone tells us how great they are on those days when you don't want to heat the whole house, for whatever reason, but just want a lovely real flame in a particular room (dinner party, friends gathering or other social occasion) for a few evenings a week. They are ideal for just "topping up" the heat in a particular room

Q. Will a bioethanol fireplace trigger my smoke alarm?

Simple answer is NO ! Biofuel burns without any smoke. All bioethanol fireplaces are perfectly safe to use in homes with smoke alarms. 

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Fuel & Accessories FAQ's

Q. What is bioethanol fuel made of?

Biofuel is a class 3 flammable liquid, it is made up of bioethanol, a form of alcohol which is produced by the fermentation of sugars that originate from agricultural and forestry products such as wheat and potatoes. It burns virtually clean with no smoke, hence no need for a chimney or flue, although we do recommend that the room in which the fire is used is well ventilated (ie. dont use in any small rooms or those without natural ventilation.) We also recommend that you use only high quality bioethanol fuels that have at least 95% alcohol. Biofuel is also widely considered to be a more environmentally friendly fuel than many alternatives, such as fossil fuels. The biofuel sold on our site is specifically for use in our range of bio ethanol fireplaces.

Q. How should i use the pebbles or logs?

The pebbles and logs that we sell for use with our bioethanol fireplaces are for decorative purposes only... You must NEVER COVER THE OPENING of the steel fuel box with anything, including pebbles and logs. They must only be placed AROUND THE OPENING  We also advise you to remove them when filling the fuel box with bioethanol fuel, to avoid accidentally spraying fuel on them. Any spillages should be wiped off before lighting the fire. Do not allow the pebbles to touch the glass. 

Q. Does bioethanol fuel have any odour?

Many people claim that biofuel is odourless, but many years of experience and customer feedback tells us that there is actually a mild but not unpleasant odour when burning The precise odour varies from batch to batch of bioethanol but some customers say its the same degree as having a few candles burning, whilst we have even had some customers say its more like a mild coconut smell. Sometimes there is an odour as the fuel box needs “bedding in” but this subsides after a few uses.

We now offer a LOW ODOUR fuel option and also 2 scented fuels, a subtle "COFFEE" fresh aroma and a "DEEP FOREST" aroma.

CLICK HERE

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Safety FAQ's

Q. Is the flame on a bioethanol fireplace real?

Yes, absolutely. Its a real flame, so you need to exercise common sense. You need to treat them with the same level of care as any open fire source. We strongly advise you to read the manual supplied with your bioethanol fireplace. Please contact us if you need another copy and we would be more than happy to supply one. If you want further advice on remaining safe around a Biofire, you can read our more detailed article : www.imaginfires.co.uk/blog/how-to-safely-use-a-bioethanol-fireplace 

Q. How do I extinguish the flame on my biofire?

The stainless steel fuel box has a shutter that can be closed to shut off the flame. Always use the supplied tools to do this. Never use your hands or any part of your body to do this as the fuel box will be very hot. Do not move the bio fire until the stainless steel fuel box has cooled.

Q. Are there any emissions from a bioethanol fire?

There is a very small amount of carbon dioxide emitted when burning any biofuel. However this is well within permitted limits and is as low as using a few household candles or tea lights. It is still always advisable to have some ventilation in the room that you are using the Bioethanol fire to ensure that there is sufficient oxygen in the room, particularly if you are planning to use the Biofire in a very small room. Ventilation could be a small window slightly open, or from time to time letting fresh air inside the room. 

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Assembly / Setup FAQ's

Q. How should I use the pebbles or logs that are available to purchase?

The pebbles and logs that we sell are for decorative purposes only. You must NEVER COVER THE OPENING of the steel fuel box with anything, including pebbles and logs. They must only be placed AROUND THE OPENING  We also advise you to remove them when filling the fuel box with bioethanol fuel, to avoid accidentally spraying fuel on them. Any spillages should be wiped off before lighting the fire. Do not allow the pebbles to touch the glass.  

Q. How much space should I leave around a wall mounted Bioethanol Fireplace?

If your wall mounted Bioethanol Fireplace does not have a top section / roof over the fire (e.g the Alden Bio Fire), then we suggest you leave an additional gap of at least 60cm gap around the sides of the Biofire. This area can be reduced to around 30 cm for biofires with a 'roof' over the fire, e.g the Fuego models. The walls on which the Bioethanol fire is attached can also become very warm, so young children should not be allowed to touch the walls around this area

Q. Can a free standing bioethanol fireplace be placed flat against a wall?

For free standing bioethanol fires, we suggest when they are in use they are moved away from the wall before being lit, and then returned once cooled and you have finished using them. Most of our bioethanol fires can be moved this distance by just one person. Never move the fireplace when alight or when hot !

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