Why Buy From Us?

Imaginfires only sell Bioethanol Fireplaces and are trusted by many UK retailers to supply biofires to their customers. We take great pride in delivering thousands of biofires all over the UK and Europe (and ocassionally further...including the USA, Canada and even Hong Kong!).  We're proud to have received many hundreds of great product reviews from customers and have recently joined the respected Trustpilot review scheme from which we continue to receive great feeback and reviews. We understand that you may have many questions before or after purchasing a biofire from us, and we're always delighted to talk with you. Call us 01443 203994 or email at support@imaginfires.com. We also have an FAQ section here that should answer many of your product questions. Here are 4 more reasons why we belive you will be delighted that you purchased your bioethanol fireplace from imaginfires.co.uk.  

Shipping & Delivery   UK Mail Logo
Your order will be delivered within 5 days. To enable our couriers to contact you to arrange delivery, it is very important that you have supplied us with an email address or a mobile phone number (which would have been requested when you placed your order). On the evening before your delivery, you will receive a text or email message from our courier, UK Mail. This message will ocnfirm that delivery is planned for the following day, but will also include an option to click on the order number and go to UK Mails's portal where you can change to a more convenient date. On the morning of the delivery you will receive a further message notifying you of a planned 1 hour delivery slot. In the event that you are then not available during thie attempted delivery, UK Mail will leave a contact card for you to re-arrange an alternative time. 
UK Mail Text Message 1                
Example of UK Mail Text Message

Secure Payment    Secured by Paypal logo

We work closely with the experts of payment systems at Paypal. So regardless of how you choose to pay (we accept Visa, Maestro, Mastercard, American Express and Paypal), your payment is guaranteed safe. For full peace of mind about how you are covered when using Paypal, please click here  Paypal's Buyer & Seller Protection (a new window will open).   

Visa Logo Mastercard Image Maestro Logo Paypal Logo

Price Match Guarantee

The imaginfires Price Match Guarantee applies to all bioethanol fireplaces that are sold under the 'Imagin' brand. If you can find our bioethanol fires at a lower retail price on other websites, or at any of the many high street retailers we supply, then we guarantee to match that price if you order the same product, with the same specification, from our website (www.imaginfires.co.uk) This guarantee applies when you notify us before purchase. Not valid for any products or prices that are brought to our attention after your purchase. Not valid for bioethanol fuel, accessories or any products other than bioethanol fireplaces that are sold under the imagin brand on other e-commerce sites. Products must be identical in colour, material and specification. All delivery charges must also be considered when comparing price. The price match guarantee may be withdrawn at any time at the discretion of Tivolli Ltd. Any products purchased under the Price Match Guarantee and returned to us under the Distance Selling Regulations will be refunded at the price paid. Should you have any further questions, please contact us at support@imaginfires.com  

Product Warranty

We want you to be delighted with your imaginfires bioethanol fireplace, so we offer a 12 months warranty on all our bioethanol fireplaces. If any of our bioethanol fires develop faults that are clearly caused by a manufacutring or production issue, and occur within 12 months of delivery of the Goods, we will gladly offer you a refund or replacement (if available) for up to 12 months from date of delivery. Please just send us an email at support@imaginfires.com detailing the fault. Please check your fireplace for minor scratches or dents before fitting it to the wall. We can not be held liable for any scratches or dents once fitted to the wall.  It would greatly help if you could also attach a picture of any problem. We will then get back to you within 72 hours to request the return of the item. Once received back in our warehouse, please then allow us a further 72 hours to examine the product.  We will then contact you to arrange a refund or replacement item (as preferred by you, and assuming that the same product is available, or an alternative product at the current value).


Back To Top