frequently asked questions

You've got a question? we've got the answer

Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

I have a query about my Paypal Credit agreement

The option to pay for your order with PayPal Credit is managed entirely by PayPal Credit, a trading name of PayPay (Europe) . We do not hold any information regarding the credit agreement between you and PayPal and so unfortunately are unable to assist with any queries regarding payments etc. If you have a question relating to your credit agreement, kind contact PayPal Credit directly using the contact details on your credit agrement.