frequently asked questions

You've got a question? we've got the answer

Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

What is the 'whoosh' when I light my biofire?

Sometimes when you light the biofire, you may experience a 'whoosh' of the biofuel. This can be caused by the temperature of the biofuel being different to the ambient temperature or the temperature of the fuel box. This is why we always recommend you use a long firefighter when lighting a biofire, always remove any excess/spilt fuel and light at arms length.