frequently asked questions

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Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

How should I clean my bioethanol fireplace?

Maintaining the appearance of your bioethanol fireplace is simple and helps preserve its lifespan. Regular cleaning prevents soot buildup and ensures your fireplace remains an elegant feature in your home. Follow these steps to keep your biofire looking as good on the inside as it does on the outside:

  • Use mild cleaning agents: Start by applying a non-scratch scourer with warm water and a small amount of washing-up liquid for general surface cleaning.
  • Polish the stainless steel components: To maintain the bright finish of the stainless steel fuel box, use a stainless steel cleaner. Make sure to rub gently to avoid scratches.
  • Wipe down exterior surfaces: Use a soft, humid cloth to clean the outside panels, removing dust or fingerprints that may accumulate over time.

Important Tips for Cleaning

  • Always test any cleaning solution on a hidden area first to avoid potential damage.
  • Ensure the fuel box and all cleaned areas are completely dry before adding bioethanol fuel or lighting the fire.
  • Regular cleaning not only maintains the fireplace’s aesthetic appeal but also helps reduce the risk of spills and ensures safe operation.

For any further questions about maintaining your bioethanol fireplace, feel free to reach out to our team for expert advice.