Well, I've got to say I totally love my new fire . . . I wasn't in a position to put a fireplace in my house so this was a fantastic alternative . . . great delivery and fab to deal with. Thanks guys
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. . . heat output is outstanding and it makes a fantastic atmosphere in the room. I now have gas main heating and this is a backup when required . . . dropped my gas bill by a huge amount.
How should I use the pebbles or logs that are available to purchase?
The pebbles and logs that we sell are for decorative purposes only. You must NEVER COVER THE OPENING of the steel fuel box with anything, including pebbles and logs. They must only be placed AROUND THE OPENING We also advise you to remove them when filling the fuel box with bioethanol fuel, to avoid accidentally spraying fuel on them. Any spillages should be wiped off before lighting the fire. Do not allow the pebbles to touch the glass.
How much space should I leave around a wall mounted Bioethanol Fireplace?
If your wall mounted Bioethanol Fireplace does not have a top section / roof over the fire (e.g the Alden Bio Fire), then we suggest you leave an additional gap of at least 60cm gap around the sides of the Biofire. This area can be reduced to around 30 cm for biofires with a 'roof' over the fire, e.g the Fuego models. The walls on which the Bioethanol fire is attached can also become very warm, so young children should not be allowed to touch the walls around this area
How quickly can I expect to be using a bio ethanol fireplace when it arrives?
Our bioethanol fires are aimed at those of us with little time to waste.... Many of our bio ethanol fires require absolutely no installation. They may only need some very small final assembly but on most of the fireplaces, this will take just a few minutes. Typically...it may involve inserting the protective glass into its slot, or putting the fuel box inside the housing. Really easy! Just make sure that any room you use the bio fire in is well ventilated.
How do I extinguish the flame on my biofire?
The stainless steel fuel box has a shutter that can be closed to shut off the flame. Always use the supplied tools to do this. Never use your hands or any part of your body to do this as the fuel box will be very hot. Do not move the bio fire until the stainless steel fuel box has cooled.
How do I light my bioethanol fireplace?
Never use any matches, use a firelighter. If you have bought our Bio fuel, then it comes in a handy squeezy bottle, so there is no need to decant it first....just gently squeeze direct into the stainless steel fuel box within the bioethanol fireplace. Always clear up any spilled biofuel on any part of the bioethaol fireplace or surrounding area before you light it.
How do I fix a bioethanol fireplace to a wall?
You'll be pleased to know that its really very simple! Instructions and fittings will be supplied with your fireplace, The exact process depends on what type of wall you want to fit the bioethanol fire to. However for most brick and plaster walls, you will just need to drill the wall and insert the supplied rawl plugs, and then screw in the brackets supplied. For other wall types seek advice for fixings from your local DIY store or reputable builder. The walls on which the Bioethanol fire is attached can also become very warm, so young children should not be allowed to touch the walls around this area.
If your wall mounted Bioethanol Fireplace does not have a top section or "roof" over the fire (e.g the Alden Bio Fire), then we suggest you leave an additional gap of at least 60cm gap around the sides of the Biofire. This area can be reduced to around 30cm for biofires with a "roof" over the fire, e.g the Fuego models.
Can I put my TV above a bioethanol fireplace?
As there is no smoke given off by our bioethanol fires, you don't need to worry about smoke damage to your TV. Nevertheless, we recommend that you only place a TV above a bio ethanol fireplace that has a closed top, such as our extremely popular wall mounted MARLOW
Ideally you can leave 18 inches between the top of the fire and the bottom of the TV.
Can I adjust the flame size of my biofire?
Very easily ! To reduce the flame size on our bio ethanol fireplaces, you can just slide the cover of the stainless steel fuel box over the opening as much as you require.
Can i put a shelf above the fireplace?
As there is no smoke given off by our bioethanol fires, you don’t need to worry about smoke damage above the fireplace. Nevertheless, we recommend that you only place a Shelf above a bio ethanol fireplace that has a closed top, such as our extremely popular wall mounted MARLOW. There should be a minimum of 18 inches between the top of the fire and the underside of the shelf.We do advise however that all flammable materials are kept at least 1m from the flames.
Fireplace delivery is totally FREE to all UK MAINLAND addresses. Most customers will receive their orders within 5 days from date of order
For delivery of accessories and fuel if not bought at the same time as a fireplace, there is a charge of £4.99
Once your order ships, you will receive a text or email message from our partner courier UKMAIL, one of the UK’s most reliable couriers, notifying you of a planned 1 hour delivery slot. If this time is not suitable, simply reply directly to the couriers to arrange a more convenient slot.
If for any reason the courier arrives when you are not in, they will leave a contact card for you to re-arrange an alternative time at your convenience.
For Northern Ireland, Channel Isles, Isle of Man, Isle of Wight, Isles of Scilly and Scottish Islands and highlands, please ensure you choose the correct delivery option during the ordering and check out process, or just contact our friendly helpful customer services team on 01443 203994 or email:[email protected].
We regularly ship our biofires all over Europe. The delivery charge for this will be calculated automatically when you enter your address during the payment process. If you have any further queries on European delivery pricing then please contact us on the email/ phone number above.
Our aim is to ensure that every single one of our customers receives a high quality service and product. If you are not totally satisfied with your purchase, as long as it is in its original packaging and unused we will collect the order at your convenience. When we receive it back at our warehouse we will refund your purchase cost minus a small £14.99 charge for collection and re stocking.
For any questions about the products please do not hesitate to contact us.
For full details of our terms and conditions about bioethanol fires that are damaged in transit, or if you change your mind, please see our terms and conditions sections 12 and 13 on our terms and conditions page.
Imaginfires bioethanol fireplace warranty: We want you to be delighted with your imaginfires bioethanol fireplace, so we offer a 12 months warranty on all our bioethanol fireplaces.
Please note, you have 14 days from delivery of your fireplace to report any defects or damage. Contact us at [email protected] or call us on 01443 203994 if you have any problems.
Please check your fireplace for minor scratches or dents before fitting it to the wall. We can not be held liable for any scratches or dents once fitted to the wall.
If your imagin bioethanol fireplace has any defects in performance or appearance due to a manufacturing fault, we will gladly offer you a refund or replacement for up to 12 months from date of delivery. Please just send us an email at [email protected] detailing the fault.
It would greatly expedite a resolution if you could also attach a picture of the problem. We will then get back to you within 72 hours to request the return of the item. Once received back in our warehouse and we have had a further 72 hours to examine the product, we will then contact you to arrange a refund or replacement item (as preferred by you, and assuming that the same product is available, or an alternative product at the current value).
This is a wall mounted fireplace (a very straight forward process as we supply all the required fittings and wall brackets) the results will be very worthwhile!
Quick top facts about the bioethanol fireplaces from imaginfires.co.uk
A 30 second video answering the most frequently asked questions from our customers. Our bioethanol fireplaces require no chimney, are smoke free, have passed the latest British & European Safety Standards (BS EN 16647: 2015) and many require absolutely no fitting. Real warming flames too! www.imaginfires.co.uk