frequently asked questions

You've got a question? we've got the answer

Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

How does a bio ethanol fireplace work?

Just squeeze the bioethanol fuel from our ‘squeezy’ bottles into the burner box supplied with your fireplace. Using a gas-lighter-style tool or extended taper, light the bioethanol fuel.

Within just a few minutes, a lovely natural and cosy flame will appear. Use the metal closing rod supplied to pull/ push the sliding mechanism over the flame to adjust or extinguish the flame.