frequently asked questions

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Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

What should I do if there any biofuel spillages?

You should always ensure the bioethanol fire and surrounding area are free of any spillages and the area is completely dry. Ensure that you only pour biofuel into the correct parrt of the steel fuel box. Take care also not to spill biofuel down any side gaps of the fuel box . If this happens, then this fuel may also light and flames could come from the side gaps of the fuel box. Just use some kitchen towel or similar to clear away any spillages.