frequently asked questions

You've got a question? we've got the answer

Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

What if I need a weekend or guaranteed delivery time?

Sorry but we are currently unable to offer any weekend deliveries . For weekday deliveries, once your order ships, you will receive an email or text message from one of our couriers, with a planned 1 hour delivery slot. It will also explain how to change this time if not suitable for you. If you are not available when the couriers deliver, they will leave a card for you to re-arrange directly with them.