frequently asked questions

You've got a question? we've got the answer

Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask

Should I order the large or small logs set?

There is no right or wrong answer. It's just a matter of personal preference. Some customers like the look of just a few logs in front of the flame, and so the small log set containing 3 logs is ideal. Others prefer the more 'full look' of the large set, which typically contains a mix of 9 logs/cones. A small number of customers prefer a more minimalist aesthetic of no accessories at all. Regardless of what set you choose, please just remember not to put them OVER the opening of the fuel box. Only locate them AROUND the opening.