Why has the glass shattered on my fireplace?

Our glass is tested to withstand temperatures far higher than the heat output of our Bio Fires but shattering of the glass may still occur if it has taken an impact / been accidentally knocked. It may be that the impact is not immediately noticeable but could progressively weaken the performance of the glass over days/weeks or months and thereofre risk it shattering. Please also ensure that any pebbles or logs used in your biofire are not touching the glass as this may also cause damage to the glass, which in turn may cause it to shatter. Please contact us for replacement glass if you have experienced this.  

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