Why don't the flames go out when i close the shutter ?
If the flames do not go out immediately, open the shutter and slowly pull it closed again. Only use the closing tool provided with your fireplace. Do not open the fuel box for at least 3 minutes after it has been closed. This will give plenty of time to ensure the flame inside is completely extinguished and will not re-ignite when opened.
If the fuel box or shutter is damaged or cracked, DO NOT USE ! Contact us for a replacement.