What is the discolouration on the underside of the roof of my fire, and how can I get rid of it? / FAQs

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What is the discolouration on the underside of the roof of my fire, and how can I get rid of it?

Bioethanol fuel burns cleanly, so there shouldn't be any signs of discolouration anywhere on your biofire.

However, there are occasions where discolouration could occur:

Impure bioethanol fuel — ImaginFires' own-brand bioethanol fuel is guaranteed pure and free of pollutants; other brands may include impurities, which could cause this temporary discolouration.
Household cleaning products — we recommend cleaning your biofire with a soft, dry duster. Avoid using household polishes or cleaning waxes, as these leave a surface film that could discolour when exposed to a flame.
Wrongly positioned accessories- Accessories such as ceramic logs and pebbles must never be positioned over the flames of a biofire. Position them around the fuel box opening, NOT OVER the opening.

How do I clean discolouration from the roof of my biofire?

Occasionally, you may notice some temporary discolouration on the paintwork of your bioethanol fireplace.

Whenever this occurs, don't panic: it's a harmless residue. Clean it with a soft, non-abrasive sponge and a dash of washing-up liquid.

Alternatively, discolouration may occur from cleaning products used to clean the body of your biofire. In this case, we recommend using a clean, dry duster to clean your bioethanol fireplace — avoid using household polish or cleaning wax to clean your biofire.

Can biofire accessories cause discolouration on the body of the fireplace?

Accessories, such as ceramic logs and pebbles, are available for your biofire. But we only recommend using ImaginFires’ own-brand accessories because we have tested these extensively and as long as they are correctly positioned (around the fuel box opening, not over it) they won’t damage your bioethanol fireplace in any way.

Cheap biofire accessories may react with the flame and could cause discolouration to the body of the fire.

In this case, use hot water, a dash of washing-up liquid, and a soft cloth to remove the stain.

What cleaning products can I use to clean my biofire?

Your biofire requires minimal cleaning as bioethanol produces no soot, ash, or smoke. This means the glass should remain clean and clear, with no ash to empty.

However, your biofire is likely to get dusty, so we recommend either:

Wiping down with a duster. Avoid using household polishes and cleaning waxes.
Using the extension wand and crevice tool on your vacuum cleaner. Make sure the cleaner head is cushioned to avoid scratches on the surface of your biofire

Does a bioethanol fireplace need regular cleaning?

In general, biofires require very little maintenance. Bioethanol burns cleanly, meaning there's absolutely no waste or mess to clean up after using the fire.

However, the stainless steel fuel box may become tainted over time, losing its sparkle and sheen.

It's safe to use cream cleaners, such as Cif, to restore the look of your fuel box — just ensure you thoroughly wipe away the cleaning fluids before you relight your fire.

Leaving product on the fuel box could cause further discolouration.