I didnt receive all my items at same time!
In most cases, all items on your order will arrive together. However, during busy periods if you order a biofire and accessories such as logs, pebbles or biofuel, they do sometimes get deliberately seperated by the courier, but then get delivered within 48 hours of the first item arriving. At this exceptionally busy time of year, can we please request that you only contact us about missing items if they have not arrived within 48 hours of the initial item. We really appreciate your help.