Are fireplaces and accessories delivered at the same time?
Yes, but not always! If your order for a biofire includes an accessory such as logs or pebbles, or our biofuel, they are usually delivered at the same time. However during busy periods, they do sometimes get seperated by the courier companies, but then get delivered the following day. At this exceptionally busy time of year, can we please request that you only contact us about missing items if they have not arrived within 48 hours of the initial item. We really appreciate your help.