How long does delivery take?
We aim to deliver our beautiful bioethanol fireplaces, suites, and fire baskets within 7 days of receiving your order, and in many cases, within 3 working days. The product page shows the latest expcected number of days before delivery, which is regulary checked with our couriers to ensure the information is as accurate as possible.
How can I tell how long I'll need to wait for my biofire?
Look for the little van symbol above the "Add to Cart" button on our bioethanol fireplaces page This will confirm the expected waiting duration, but it could change for reasons beyond our control.
Of course, we'll always endeavour to get your order to you as soon as possible, so there's a chance we may be able to fulfil your order more quickly than stated.
Why can't ImaginFires guarantee a delivery date?
While we will always do our very best to fulfill your order within the stated time, some items may take longer. This is due to a range of variables beyond our control, including changes in traffic conditions due to weather or courier staffing levels.
We base our expected delivery dates on the latest information from our shipping partners and preffered couriers (usually DX) , and while we do all we can to fulfil those timescales, they're occasionally subject to change.
Can I contact ImaginFires about my order?
Of course. If there's a delay on your order, if you have any questions about your order, or if you have aftercare questions about a completed order, don't hesitate to get in touch with us.
When contacting us, please include your ORDER NUMBER — this is vital for processing your enquiry and will speed up our response.