frequently asked questions
You've got a question? we've got the answer
Got questions before buying your first biofuel fireplace? We've answered the most common ones below - if you need more help! Just ask
Most Common (19)
-
What is the best way to close off an existing chimney?
-
What are the different types of bioethanol fireplaces?
-
Can bioethanol fireplaces be used as a primary heating source?
-
Will my bioethanol fireplace need professional installation?
-
How do I light a bioethanol fireplace?
-
Are there any emissions from a bioethanol fire?
-
I didnt receive all my items at same time!
-
Are bioethanol fireplaces safe?
-
Do I need the large or small log set?
-
Do I need a chimney for a bioethanol fire?
-
What flooring can be used with my biofire?
-
How does a bio ethanol fireplace work?
-
Can you put a TV above a bioethanol fireplace?
-
Do bioethanol fires produce heat?
-
Do Bioethanol Fireplace suites require a hearth?
-
Does bioethanol fuel evaporate?
-
Can a biofire be placed flat against a wall?
-
How long does bioethanol fuel last?
-
Do I need the large or small set of logs for my bio fire?
Before you buy! (14)
-
Where can I use a Biofire?
-
How much heat will my Imaginfires biofuel fireplace generate?
-
What is the running cost of a bio ethanol fireplace?
-
What is a ventless fireplace?
-
How does a bioethanol fire work?
-
Do I need a flue or chimney with a bioethanol fireplace?
-
Does bio ethanol fuel produce smoke or soot ?
-
What are the disadvantages of bioethanol?
-
Where can I use my bioethanol fireplace?
-
Can I use a biofire outdoors?
-
What advantages do Imaginfires products have over other manufacturers?
-
How quickly can I expect to be using a bio ethanol fireplace when it arrives?
-
Are ethanol fireplaces any good?
-
Are bio ethanol fireplaces suitable for Timber frame houses?
Safety (23)
-
Is the flame on a bioethanol fireplace real?
-
Will a bioethanol fireplace trigger my smoke alarm?
-
How do I extinguish the flame on my biofire?
-
Can I put my TV above a bioethanol fireplace?
-
Can I pour bioethanol fuel on top of existing fuel?
-
How should I store the bioethanol fuel?
-
Can I add an accelerant to the bioethanol fire?
-
Can I put a shelf above the fireplace?
-
Why has the glass shattered on my fireplace?
-
Why don't the flames go out when i close the shutter ?
-
Are ethanol fireplaces dangerous?
-
Can you put a TV above a bioethanol fireplace?
-
Do ethanol fireplaces need to be vented?
-
Are log burners dangerous?
-
Can I put any cables or leads behind my biofire?
-
The glass on my biofire has been damaged, can I still use it?
-
How do you safely dispose of bioethanol fuel?
-
How do you properly dispose of a bioethanol burner?
-
How do you properly dispose of empty bioethanol fuel bottles?
-
How do you properly transport a bioethanol fireplace?
-
How do you properly transport bioethanol fuel bottles?
-
How do you properly store bioethanol fuel bottles?
-
What fire extinguisher should be used in any emergency?
Delivery (9)
-
I didnt get everything I ordered!
-
How long does delivery take?
-
How will I be notified of my delivery?
-
When will I receive my order?
-
Missing items?
-
Do you deliver to Europe?
-
What if I need a weekend or guaranteed delivery time?
-
Do you deliver to the Isle of Wight or Isle of Man?
-
Do you deliver to Northern Ireland?
Bio Fuel (14)
-
Do bioethanol fireplaces smell?
-
What should I do if there any biofuel spillages?
-
How long does bioethanol fuel burn for?
-
How much fuel does a bioethanol fireplace need?
-
What is liquid bioethanol fuel?
-
Can you use denatured alcohol in an ethanol fireplace?
-
Can I use bioethanol gel with your fireplaces?
-
Why can't I see any fuel when I pour it into the fuel box?
-
Can i use scented fuel in a digital/electronic bioethanol fireplace?
-
How should I clean up any fuel spillage?
-
How much fuel should I put in the biofire?
-
Where can I buy bioethanol fuel?
-
Does bioethanol fuel have any odour?
-
What is bioethanol fuel made of?
Using your Biofire (39)
-
How much space should I leave around a wall mounted Bioethanol Fireplace?
-
How do I light my bioethanol fireplace?
-
Can I move my bioethanol fireplace?
-
How do I fix a bioethanol fireplace to a wall?
-
How should I clean my bioethanol fireplace?
-
Can I adjust the flame size of my biofire?
-
How often should i check the steel burner box?
-
What is the discolouration on the underside of the roof of my fire, and how can I get rid of it?
-
Can i use the fireplace outdoors?
-
Before you use the Biofire for first time!
-
How hot is an ethanol fireplace?
-
What is the 'whoosh' when I light my biofire?
-
Can bioethanol fireplaces be used in a beach house?
-
Can bioethanol fireplaces be used as a freestanding unit?
-
Can bioethanol fireplaces be used as a room divider?
-
Can bioethanol fireplaces be used in a camper van?
-
Can bioethanol fireplaces be used in a cabin in the woods?
-
Can bioethanol fireplaces be used in a loft apartment?
-
Can bioethanol fireplaces be used in a small house?
-
Can bioethanol fireplaces be used in a treehouse?
-
Can bioethanol fireplaces be used in a yurt?
-
Can bioethanol fireplaces be used in an outdoor space?
-
Can bioethanol fireplaces be used in a basement?
-
Can bioethanol fireplaces be used in a bathroom?
-
Can bioethanol fireplaces be used in a bedroom with carpet?
-
Can bioethanol fireplaces be used in a commercial kitchen?
-
Can bioethanol fireplaces be used in a commercial space?
-
Can bioethanol fireplaces be used in a conservatory with a glass roof?
-
Can bioethanol fireplaces be used in a conservatory with a polycarbonate roof?
-
Can bioethanol fireplaces be used in a conservatory with a thatched roof?
-
Can bioethanol fireplaces be used in a conservatory with a tiled roof?
-
Can bioethanol fireplaces be used in a garage?
-
Can bioethanol fireplaces be used in a gazebo?
-
Can bioethanol fireplaces be used in a houseboat?
-
Can bioethanol fireplaces be used in a mobile home?
-
Can bioethanol fireplaces be used in a rental property?
-
Can bioethanol fireplaces be used in a traditional fireplace insert?
-
How do you properly maintain a bioethanol fuel box?
-
How do you put out a bio ethanol fire?
Logs & Pebbles (5)
-
Can i add scent or fragrance oils to the fireplace?
-
How should I use the pebbles or logs that are available to purchase?
-
Should I order the large or small logs set?
-
What size are the ceramic logs?
-
How do I use pebbles or logs in my bioethanol fireplace?
Customer Services (5)
Didn't find the answer to your question?
Get in touch using the form below and we'll come back to you as quickly
as possible. We're here to help.