Excellent delivery .Really impressed with the fire and the heat it puts out definitely won't be cold again!
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Excellent delivery. . . really impressed with the fire and the heat it puts out definitely won't be cold again in winter
How should I use the pebbles or logs that are available to purchase?
The pebbles and logs that we sell are for decorative purposes only. You must NEVER COVER THE OPENING of the steel fuel box with anything, including pebbles and logs. They must only be placed AROUND THE OPENING We also advise you to remove them when filling the fuel box with bioethanol fuel, to avoid accidentally spraying fuel on them. Any spillages should be wiped off before lighting the fire. Do not allow the pebbles to touch the glass.
Can a free standing bioethanol fireplace be placed flat against a wall?
For free standing bioethanol fires, we suggest when they are in use they are moved away from the wall before being lit, and then returned once cooled and you have finished using them. Most of our bioethanol fires can be moved this distance by just one person. Never move the fireplace when alight or when hot !
How quickly can I expect to be using a bio ethanol fireplace when it arrives?
Our bioethanol fires are aimed at those of us with little time to waste.... Many of our bio ethanol fires require absolutely no installation. They may only need some very small final assembly but on most of the fireplaces, this will take just a few minutes. Typically...it may involve inserting the protective glass into its slot, or putting the fuel box inside the housing. Really easy! Just make sure that any room you use the bio fire in is well ventilated.
How do I extinguish the flame on my biofire?
The stainless steel fuel box has a shutter that can be closed to shut off the flame. Always use the supplied tools to do this. Never use your hands or any part of your body to do this as the fuel box will be very hot. Do not move the bio fire until the stainless steel fuel box has cooled.
How do I light my bioethanol fireplace?
Never use any matches, use a firelighter. If you have bought our Bio fuel, then it comes in a handy squeezy bottle, so there is no need to decant it first....just gently squeeze direct into the stainless steel fuel box within the bioethanol fireplace. Always clear up any spilled biofuel on any part of the bioethaol fireplace or surrounding area before you light it.
Can I move my bioethanol fireplace?
Since many of our bioethanol fireplaces require absolutely no installation, these can easily move to different rooms or different locations. You can experiment as many times as you like. They are not fixed to one location!. Whichever room you decide to locate the bioethanol fire, please ensure that the room is well ventilated. This means not putting the biofire in an air sealed room, but in rooms that have some natural circulation. Never move the biofuel fireplace whilst lit or with any biofuel inside the burner box. Always ensure that the unit has cooled completely before moving it. Allow at least 30 minutes for the stainless steel fuel box to cool.
Can I put my TV above a bioethanol fireplace?
As there is no smoke given off by our bioethanol fires, you don't need to worry about smoke damage to your TV. Nevertheless, we recommend that you only place a TV above a bio ethanol fireplace that has a closed top, such as our extremely popular wall mounted MARLOW
Ideally you can leave 18 inches between the top of the fire and the bottom of the TV.
Can I adjust the flame size of my biofire?
Very easily ! To reduce the flame size on our bio ethanol fireplaces, you can just slide the cover of the stainless steel fuel box over the opening as much as you require.
Can i put a shelf above the fireplace?
As there is no smoke given off by our bioethanol fires, you don’t need to worry about smoke damage above the fireplace. Nevertheless, we recommend that you only place a Shelf above a bio ethanol fireplace that has a closed top, such as our extremely popular wall mounted MARLOW. There should be a minimum of 18 inches between the top of the fire and the underside of the shelf.We do advise however that all flammable materials are kept at least 1m from the flames.
Fireplace delivery is totally FREE to all UK MAINLAND addresses. Most customers will receive their orders within 5 days from date of order
For delivery of accessories and fuel if not bought at the same time as a fireplace, there is a charge of £4.99
Once your order ships, you will receive a text or email message from our partner courier UKMAIL, one of the UK’s most reliable couriers, notifying you of a planned 1 hour delivery slot. If this time is not suitable, simply reply directly to the couriers to arrange a more convenient slot.
If for any reason the courier arrives when you are not in, they will leave a contact card for you to re-arrange an alternative time at your convenience.
For Northern Ireland, Channel Isles, Isle of Man, Isle of Wight, Isles of Scilly and Scottish Islands and highlands, please ensure you choose the correct delivery option during the ordering and check out process, or just contact our friendly helpful customer services team on 01443 203994 or email:[email protected].
We regularly ship our biofires all over Europe. The delivery charge for this will be calculated automatically when you enter your address during the payment process. If you have any further queries on European delivery pricing then please contact us on the email/ phone number above.
Our aim is to ensure that every single one of our customers receives a high quality service and product. If you are not totally satisfied with your purchase, as long as it is in its original packaging and unused we will collect the order at your convenience. When we receive it back at our warehouse we will refund your purchase cost minus a small £14.99 charge for collection and re stocking.
For any questions about the products please do not hesitate to contact us.
For full details of our terms and conditions about bioethanol fires that are damaged in transit, or if you change your mind, please see our terms and conditions sections 12 and 13 on our terms and conditions page.
Imaginfires bioethanol fireplace warranty: We want you to be delighted with your imaginfires bioethanol fireplace, so we offer a 12 months warranty on all our bioethanol fireplaces.
Please note, you have 14 days from delivery of your fireplace to report any defects or damage. Contact us at [email protected] or call us on 01443 203994 if you have any problems.
Please check your fireplace for minor scratches or dents before fitting it to the wall. We can not be held liable for any scratches or dents once fitted to the wall.
If your imagin bioethanol fireplace has any defects in performance or appearance due to a manufacturing fault, we will gladly offer you a refund or replacement for up to 12 months from date of delivery. Please just send us an email at [email protected] detailing the fault.
It would greatly expedite a resolution if you could also attach a picture of the problem. We will then get back to you within 72 hours to request the return of the item. Once received back in our warehouse and we have had a further 72 hours to examine the product, we will then contact you to arrange a refund or replacement item (as preferred by you, and assuming that the same product is available, or an alternative product at the current value).
This wonderful bioethanol fire is easy to assemble, and does not require any installing. Just fit the 2 glass guards supplied. (each glass section is 70cm wide x 24.8cm high).