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Dear Customers,Thank you for your continued patience regarding delays with your order.Please do note the following;The couriers often split the deliveries.This is due to the size and weight of the fireplace. You may receive part of your order first and the rest will follow, often within 48 hours.Please don’t panic if you only receive part of your order, the rest will be on its way.If you have not received the remaining part of your order after 72 hours of receiving the first part of your order then please do contact us either via DM on social or emailing [email protected] do have an extremely high volume of calls and emails at the moment and are working hard to respond to you all.Thank you again for your continued patience.Kind regards, Mike Rawles Customer Services Director

Dear Customers,We recently notified you of ongoing delays regarding your order, if you have not received this email please do check your spam folders.Due to on-going extended shipping times caused by congestion in the UK and overseas ports, the current estimated delivery date for orders is either the week commencing 26th July or 9th August (dependent on when you placed your order). We are very sorry for this delay and any inconvenience this has caused.We will of course update you with any further information when available from the shipping companies involved and we are doing all we can to get your order to you as soon as is practically possible.Apologies again for the delay to your order and thank you for your continued patience and understanding. Please be assured that we share in your frustration and are working as hard as we can with the shipping companies to expedite our stock.You can read more about the delays to shipping and the impact on UK businesses here: https://www.bbc.co.uk/news/business-57531716Kind regards, Mike Rawles, Customer Services Director

We get asked a lot about the different sizes of our woodburner style fireplaces. This handy size guide should help you in your decision making 📏📐 We recommend a few cms around the edges of the fireplace when placed in the firebox, also known as the fireplace recess. But do allow at least 10cms from the top of the fireplace to the ceiling of the firebox. We always recommend using fire retardant plasterboard in the ceiling of the firebox. Any questions just ask us! 🔥#monday #fireplaces #fireplacesizeguide #mondaywisdom #logburners #woodburner #bioethanolfireplaces #bioethanolfires #biofires #imaginfires #interiordesign #interiors #interiordesign