We all do from time to time....so its easy with imaginfires.co.uk. If you've received a bioethanol fireplace that you've changed your mind about for any reason, and it is within 14 days of receiving the item, its unused, and in all original packaging, we will of course accept it back. We will simply make an administration and collection charge of £14.99, which we deduct from any remaining balance due to you. The refund usually occurs within 3 days of receiving the item back at our warehouse. (For deliveries made to Northern Ireland, Eire, UK Islands or the Borders, this administration and collection charge may be higher. Contact us for full details)

Yes. Absolutely. Whilst our bioethanol fireplaces are not intended to replace your main heating, e.g. central heating, they will make a perfect additional heating source when you would like to creat a more gentle atmosphere, with that real flame, cosy feeling. The actual amount of heat output from our bioethanol fireplaces depends on a number of factors (room size, presence of drafts etc), but typically they will give off 2kw. For easy comparison, this is the equivalent of an electric heater on medium setting, or an increase in room temperature of 3 to 4 degrees. We're still working a way of measuring how much more cosy one of our bioethanol fireplaces will make any room!

No costly flues or chimneys are required, as our bio ethanol fireplaces burn cleanly without giving off any smoke or soot !